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The Collections & Recoveries Account Manager role focuses on maximising the repayment of delinquent and non-performing accounts while delivering a positive customer experience. Key responsibilities include managing arrears cases, arranging sustainable repayment plans, and collaborating with partners to enhance the collections process.
Client Details
The client is a part of a global line of business within a leading international banking group. Specialising in providing vendor and equipment.
Description
- Manage a portfolio of arrears cases within the 60-90 day aged debt category.
- Work with supplier, vendor, and broker partners to enhance the collections process and maximise recoveries.
- Arrange sustainable repayment plans through effective evaluation of income and expenditure with customers.
- Review contractual documents to add value to the recovery process and make informed decisions.
- Identify and treat vulnerable customers appropriately, ensuring timely collection of payments and minimising risk.
Profile
- Experience: 2-3 years in collections, bad debt, insolvency, litigation, and asset recovery, with a finance & leasing or motor finance background.
- Skills: Proficiency in Microsoft Office (especially Excel) and knowledge of contract and consumer credit.
- Qualities: Strong negotiation, decision-making, and communication skills, with the ability to work independently and manage tasks efficiently.
- Conduct: Integrity, ethical behaviour, and a commitment to treating customers fairly.
- Adaptability: Ability to handle projects, recommend process improvements, and work under pressure.
Job Offer
£30k-£40k DOE
Array of benefits
6months FTC
Hybrid working
Great work culture
