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Are you an experienced IT Business Analyst with a passion for the travel industry? This is your chance to elevate your career with a dynamic and expanding travel business. This role offers the opportunity to work on innovative projects that will shape the future of travel technology.
To be considered for this role you will be an IT Business Analyst that has proven experience working with CRM solutions, preferably in the travel, hotel and hospitality industries.
You must also possess the following skills and experience
- Proficiency in CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics, or similar.- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.- Familiarity with database management, SQL, and data analysis tools.- Excellent analytical and problem-solving abilities.- Strong communication and interpersonal skills.- Ability to work independently and manage multiple priorities in a fast-paced environment.- Detail-oriented with a commitment to delivering high-quality work.The successful IT Business Analyst will play a crucial role in enhancing the customer experience by ensuring CRM solutions align with business strategies and the businesses customer website. Further responsibilities will include:
- Serving as the primary point of contact between IT and business units for CRM-related initiatives.
- Collaboration with stakeholders to elicit and understand business requirements.- Being able to develop detailed documentation, including business requirements, functional specifications, and process maps.- Providing service desk / help desk support, responding to business issues and queries.- Working closely with internal and external stakeholders to ensure project success.- Ensuring CRM solutions align with business strategies and enhance customer experiences.- Customising CRM workflows, dashboards, and reports to meet user requirements.- Providing ongoing support and troubleshooting for CRM-related issues.
You will work closely with the QA function and other departments, ensuring a seamless workflow and high-quality deliverables. This is an opportunity to join a forward-thinking team where your expertise will be valued and your contributions will make a significant impact. This is more than just a job; it's a chance to be part of a thriving industry and a company that values innovation and excellence.
