IT Field Operations Manager- Richmond- £55,000-£60,000

The IT Field Operations Manager requires a blend of technical expertise, leadership skills and the ability to improve operating standards. The successful candidate will be capable of managing field and remote engineers, and have experience leading projects with minimal oversight.

Responsibilities:

Lead, train, and supervise a team of senior/3rd line field engineers and remote engineers.
Design and enforce robust processes for team performance, training, and documentation.
Conduct regular one-to-ones, providing actionable feedback and setting clear goals.
Act as the top technical escalation point for complex third-line issues.
Manage critical infrastructure, including Windows Servers (2016-2022), Microsoft 365, Azure AD, and advanced networking (VLANs, DNS, firewalls).
Ensure compliance with Cyber Essentials, GDPR, and other regulatory standards.
Oversee major IT projects, including infrastructure upgrades and system migrations.
Perform site surveys and pre-sales consultations with clients.
Address documentation gaps, ensuring all processes and systems are thoroughly documented.
Build and maintain relationships with clients, acting as a trusted advisor for technical solutions.
Participate in technical client meetings and support pre-sales activities.

Skills/ Experience:

At least 7-10 years in IT, including technical leadership roles.
Proven ability to manage a technical team and deliver high-quality outcomes.
Advanced proficiency in Windows Servers, Microsoft 365, Azure AD, and networking (such as Cisco, Fortinet).
Familiarity with tools like SolarWinds, VMware, and advanced imaging solutions.
Strong client-facing communication skills and ability to manage high-pressure situations.
Excellent organizational skills, with experience creating and enforcing structured processes.
Tertiary IT qualification or industry certifications (e.g., Azure Solutions Architect, Cisco CCNP).
Valid UK driver's license and access to a vehicle.
Must live within 60 minutes of Richmond

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.