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- Credit Assessment: Evaluate the creditworthiness of new and existing customers by analyzing their financial statements, credit reports, and payment histories to mitigate risk.
- Credit Policy Development: Develop and implement effective credit policies and procedures to minimize risk while maintaining healthy sales and cash flow.
- Invoicing: Ensure accurate and timely issuance of invoices to customers, including all necessary details and adherence to company processes.
- Payment Monitoring: Track customer accounts for overdue payments and follow up via phone, email, or letters to secure payments within the agreed terms.
- Dispute Resolution: Collaborate with sales and customer service teams to resolve disputes or discrepancies regarding invoices or payments.
- Cash Flow Management: Manage the company’s cash flow by ensuring the timely collection of outstanding debts and minimizing bad debt losses.
- Reporting: Provide management with regular reports on the status of outstanding debts, collection efforts, and any significant credit-related issues.
- Customer Relationship Management: Maintain strong relationships with customers while enforcing credit policies in a diplomatic but firm manner.
- Legal Action: Take legal measures or engage with debt collection agencies when necessary to recover outstanding debts.
- Process Improvement: Continuously seek ways to improve credit management processes, enhancing the overall efficiency and effectiveness of the department.
- Effective Communication: Must have strong communication skills, with the ability to handle difficult conversations in a professional manner.
- Attention to Detail: Accuracy is crucial when managing invoices, payments, and financial records.
- Financial Acumen: Strong understanding of credit management, financial analysis, and risk assessment.
- Diplomatic Approach: Ability to balance enforcing payment terms with maintaining positive client relationships.
- Proficiency in Accounting Software: Familiarity with financial software, as well as relevant regulations and compliance standards.
