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Rickmansworth
Customer service representative
Junior Customer Service Administrator

Junior Customer Service Administrator

Jems Recruitment Ltd

Posted a day ago, valid for 17 days

Rickmansworth, Hertfordshire WD3 3HB

Full Time

Retirement Plan

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Sonic Summary

A successful organization is seeking an enthusiastic individual for a customer service and administration role that involves liaising between departments to ensure smooth operations.
Candidates should have strong organizational and problem-solving skills, with some experience in customer service preferred.
The position offers a salary of £25,000 per year and requires at least one year of relevant experience.
Benefits include a generous monthly bonus, 26 days of annual leave, a pension scheme, and additional perks such as birthday off and subsidized meals.
This dynamic role involves managing order processes, communicating with business customers and suppliers, and resolving delivery issues.

Benefits include:

Generous monthly bonus
Excellent career progression
Benefits include 26 days annual leave, pension scheme, birthday off of work, subsidised meals, social events

Are you looking to take your customer service and administration skills to the next level? Are you looking for an exciting new role where no two days are the same?Due to team expansion, we are currently looking for an enthusiastic individual to join a highly successful organisation. You will be working in a key critical role within the company, liaising between departments to ensure smooth operational running. The role involves communicating with business customers, suppliers and other third parties, resolving delivery orders and being involved with the order process throughout the process. This position requires an individual with excellent organisational and problem-solving skills, as well as strong attention to detail and some experience within customer service.Duties include:

Ensuring all orders are completed to reduce delays
Raising purchase orders and delivery notes using systems
Completing order administration, checking documentation
Keeping clients updated, especially on urgent orders
Investigating and resolving any delivery issues, including tracking orders
Co-ordinating customer collections with distribution companies
Sending quote requests to delivery companies and negotiating pricing
Liaising with delivery companies, suppliers and customers by phone and emails
Updating systems

Skills & Experience:

Excellent IT skills, able to navigate systems quickly
Great attention to detail and high levels of organisation
A passion for customer services and solving problems
Ability to juggle and prioritise multiple tasks daily
Excellent communication skills via email and phone
Excellent team player
Some experience of order processes would be advantageous

If you are an ambitious individual looking to move your career forwards and are keen to be recognised for your hard work, call us or apply today!

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