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Rickmansworth
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Incident Support Analyst

Incident Support Analyst

Lorien

Posted 10 hours ago, valid for 9 days

Rickmansworth, Hertfordshire WD3 7PQ, England

Full Time

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Sonic Summary

The Incident Support Analyst position is a contract role inside IR35, based in a hybrid work environment in Rickmansworth.
The daily rate for this role ranges from £150 to £200 per day, depending on experience.
Candidates should have proven experience in IT support, with strong analytical and problem-solving skills, ideally requiring at least 2 years of relevant experience.
Key responsibilities include managing incidents via ServiceNow, participating in stand-up meetings, and creating documentation for processes and troubleshooting.
Good communication skills are essential for conveying technical information to non-technical users, and the ability to work collaboratively in a team is required.

Incident Support Analyst

Contract - Inside IR35

Hybrid - Rickmansworth

£150 - £200pd Inside IR35

The IS Support Analyst will be responsible for managing, analysing and resolving issues, and assisting users with their IT needs, relating to business applications.Track and triage of incoming incidents using ServiceNow. Participate in daily stand-up meeting with relevant development teams to prioritise and progress incident resolution. Perform incident analysis using ServiceNow and Jira to understand common themes and pass relevant issues to the right team. Create and maintain documentation of processes, procedures, and troubleshooting guides

You will have proven experience as with strong analytical and problem-solving skills, with the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira. Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users. Ability to work collaboratively in a team environment, sharing knowledge. Self-starter with ability to work autonomously responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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