Support Analyst

Lorien

Posted 15 hours ago, valid for 17 days

Rickmansworth, Hertfordshire WD3 7PQ, England

Full Time

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Sonic Summary

The position is for a Support Analyst on a contract basis, hybrid working in Rickmansworth.
The role requires proven experience as an IS Support Analyst or a similar position, specifically with Microsoft Applications.
Candidates should have strong analytical and problem-solving skills, as well as technical knowledge of ServiceNow and Jira.
The salary for this role is competitive and will be discussed during the interview process.
Applicants should possess good communication skills and the ability to work collaboratively within a team, with a minimum of 2 years of relevant experience.

Support Analyst

Contract - Inside IR35

Hybrid - Rickmansworth

Support Analyst to provide exceptional support and maintenance for the companies information systems, including those deployed to other offices. The IS Support Analyst will be responsible for managing, analysing and resolving issues, and assisting users with their IT needs, relating to business applications.Track and triage of incoming incidents using ServiceNow. ParParticipate in daily stand-up meeting with relevant development teams to prioritise and progress incident resolution. Provide expert technical support to users, resolving hardware and software issues promptly and efficiently. Perform regular maintenance and updates as well as other support tasks.

You will have proven experience as an IS Support Analyst or similar role, supporting Microsoft Applications, with strong analytical and problem-solving skills, with the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira. Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users. Ability to work collaboratively in a team environment, sharing knowledge. Self-starter with ability to work autonomously responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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