Prouduct Manager
Location: Lewes

The hours are 40 per week Monday – Friday with a flexible start time of between 07:00 and 09:00 and an end time of between 15:30 and 17:00.

Summary
Our client is a wide world leading Manufacturer in the public transport industry, All design and development and the majority of production, is carried out in their excellent working environment based in Lewes.

Growing with speed our client have had significant increase in sales over the last 3 years which is having a direct impact on the operational Teams, there for they are looking for a Product Manager with enthusiasm and hard working ethics.

We are now rolling out a Cloud-based software platform which will enable our customers to remotely monitor and update their equipment on their buses in real time. To help us at this exciting time of growth and positive change, we are seeking an experienced product manager who has a strong track-record of technical product training and support. The candidate will need to be comfortable with software technology and especially SaaS solutions, ideally within the public transport industry, to help support our sales team as we transition to our new Cloud-based platforms.

The remit will also include supporting our sales team on more complex technical tenders and requests and will require a good level of understanding across both hardware (electronics) and software systems and interfaces.

The successful candidate will need to demonstrate excellent communication and collaborative skills as the role will require the ability to develop strong, supportive relations with multiple stakeholders both internally (primarily with Sales, Product Development and Technical Support) and externally, with new and existing customers.

The role will be UK-based although a degree international travel will be expected from time to time, for example, to attend industry exhibitions, support overseas sales staff with product training and customer visits

Key Responsibilities

To support the business by providing regular product training and learning programs to various internal departments (Sales and Technical Support Engineers) both in the UK and abroad.
Work with our sales team and customer base to help “on-board” customers to Cloud and other new product lines and provide them with on-going oversight and product support
Network and build strong relationships both internally and externally with end customers (public transport operators) to provide seamless transition from older to new generation products.
Helping Sales by attending customer visits and product demonstrations; answering technical sales enquiries & specifications
To support the Sales Director to help develop and implement our technical and software sales strategy.
To support development on customer requirements and implementation to ensure we provide the most feature rich products as possible
To keep informed of trends across the public transport industry and how new software and technology developments can help our customers

Essential Requirements

Extensive customer management experience at a senior level
High level technical background in electronics and/or software to be able to understand development requests as well as technical requests from customers
High aptitude and ability to quickly learn about our products, how hardware connects and communicates over serial, Ethernet and other industry standard communications networks
Excellent knowledge of Cloud technology and the ability to communicate in clear and simple terms to both colleagues and customers on more technically complex points such as software functionality, hosting infrastructure and security
Excellent communication manner with the ability to interact well with internal and external stakeholders to help smoothly introduce a significant change within a very well-established business and customer base.
Ability to prioritise and organise work and tasks in a dynamic and changing technical environment.
Self-motivated with initiative and a drive to succeed

Desired Skills

Experience and knowledge of the bus industry is highly desirable.
Some knowledge of electronics and on-vehicle electrical systems (troubleshooting, software/hardware) would be beneficial.
Foreign language skills would be useful.

TPA are a specialist recruitment agency recruiting on behalf of our client.
If you think you are a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable. You must have the Right to work in the UK