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Our client is looking for a competent administrator to join their growing team. Although this role is working in the insurance sector our client is open to applications from candidates from other sectors who are keen to learn.
You will deal with enquiries by telephone, email and in person from clients, colleagues, insurers and third parties as required.
Key Duties:
- Competently undertake and complete general office administration including, but not limited to, company and team post, photocopying, filtering phone calls, filing and scanning.
- Ensure client files are kept accurate and up to date including all instructions/conversations
- To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients.
- To ensure general accounting functions for clients are completed in a timely manner, to include accurate record keeping, ensuring credit control processes are adhered to and readings are completed and filed daily.
- Complete daily processing of cheques, monies and credit card payments in line with FCA guidelines
- Accurately document all instructions/conversations with clients on manual and IT based
- Ensure you offer excellent customer service at all times informing clients of all matters relating to their insurance in accordance with guidelines and service level agreement.
- To conduct customer courtesy calls, collating feedback on the customers service, forwarding areas of dissatisfaction to the appropriate team leader along with processing and dealing with complaints as required.
- To maintain open lines of communication with accounts to assist in the resolution of account queries within the specified timeframe
- To be aware of and monitor the correct use of commissions and ensure any new business enquiries are dealt with in a timely manner.
- To ensure that all claims notifications are communicated and passed through to the Claims department immediately by all employees.
Hours: 8:30am - 5pm Monday - Friday
Hybrid: 3 Days working at home with 2 days in the office on Tuesday and Thursday
Holiday - 25 days a yearPension - Auto Enrolment - 6 % Employer and 2% Employee
Benefits - Optional Cash Plan, Flexed
