- Contacting customers by making phone calls daily and also writing emails/letters for due and overdue balances
- Solving payment disputes and communicating with clients where necessary to secure prompt payment(s) and taking action to ensure that debtor balances are within agreed terms
- Promptly identifying, recording, and following up any customer queries with colleagues to ensure these are resolved effectively
- Striving to minimise company risk of overdue balances as proactively as possible
- Preparing accounts for liquidators and also repossession agents when required
- Implementing and documenting payment plans
- ?Perform against targets individually whilst contributing to the overall productivity of the team, ensuring that monthly targets are met
- Attending monthly debtor review meetings alongside other team members to discuss progress and current cashflow picture
- Producing monthly and weekly statements
- Be IMMEDIATELY AVAILABLE
- Previous credit control experience
- Excellent communication skills via email and the phone, particuarly with speaking to members of the public and other businesses
- Good problem solving and conflict resolution skills
- Analytical and organised mind set
- Strong data entry abilities, to ensure accurate record keeping