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Customer Service Advisor (Insurance)
Salary: £28,000 - £30,000 per annum
Location: Ringwood, Hampshire
Hours: 37¼ hours per week Monday - Friday (between 9.00am - 6.00pm)
Our client is seeking a dynamic and professional Customer Service professional to join a thriving team in Ringwood, Hampshire. As a leading broker in the non-standard home insurance market, they're committed to providing exceptional coverage to customers with complex needs.
As a Customer Service Advisor, you will engage with customers, providing expert guidance to ensure their needs are met.
Main Responsibilities:
- Deliver exceptional customer service, ensuring a consistently positive experience.
- Manage new sales enquiries via email or inbound calls.
- Collaborate effectively with internal departments, adhering to established processes.
- Administer policies and respond to enquiries via telephone, email, and online chat.
- Provide accurate product and underwriting information to empower customers to make informed decisions.
- Maintain professional standards in all aspects of work, including conduct, timekeeping, and attendance.
- Adhere to all regulatory standards, call quality benchmarks, service standards, and company policies, with a focus on treating customers fairly.
- Effectively assess customer needs and present advice clearly and accurately.
Skills/experience Required as a Customer Service Advisor:
- Previous experience within an office based customer service environment.
- Experience within the financial services sector highly desirable, but not essential
- A professional attitude with exceptional customer service skills
- Strong communication and interpersonal skills
- The ability to influence and persuade others
- Excellent time management and organisational abilities
- A positive and adaptable attitude
In return for your hard work and commitment, our client offers fantastic benefits, including:
- 22 days holiday increasing by one day annually with length of service to a maximum of 28 days, plus bank holidays
- Option to buy or sell holiday
- Annual health and wellbeing allowance
- Pension Plan
- Group life insurance cover
- Member of Smart Health - access to a range of health and wellbeing experts for you and your family
- Eyecare and spectacle vouchers
- Comprehensive training and ongoing coaching, development and support
- Sponsored Industry qualifications (Cert CII)
- Rewards and recognition programme
- Annual bonus scheme based on company performance
- Free parking
Join their team and be part of a Company that's making a difference in the insurance industry.
