HYBRID WORKING CUSTOMER SERVICE ADVISOR

Hybrid Working Customer Service Advisor

Location: Ringwood, Hampshire (Hybrid Working)

Hourly Rate: 11.55 - 14.55 per hour (dependent on shifts)

Hours of work: 40 hours per week (Day and Night Shifts Available)

Our client is seeking a passionate and results-driven Customer Service Advisor to join their thriving multi-channel Contact Centre. As a key member of the team, you'll play a vital role in delivering exceptional customer experiences and driving sales.

Main Responsibilities:

• Provide exceptional customer service: Handle inbound enquiries via phone, email, and other channels, ensuring prompt and accurate resolution of issues.
• Drive sales: Actively upsell and cross-sell products to maximise revenue and achieve sales targets.
• Manage customer relationships: Build and maintain strong relationships with customers through a customer-centric approach.
• Process orders: Efficiently place customer orders and address enquiries in a timely manner.
• Collaborate with teams: Work closely with internal teams to provide comprehensive solutions and escalate issues when necessary.
• Maintain high standards: Adhere to company guidelines, policies, and quality standards.

Skills/Experience Required:

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Proficiency in IT systems, including CRM tools
• Ability to work effectively in a fast-paced, target-driven environment
• A positive and customer-focused attitude

In return our client offers:

• A fun and sociable team environment working culture
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Free car parking
• Cycle to work scheme

So if you are looking for your next opportunity with a fantastic Company, APPLY TODAY!