Onsite Education ICT Field Engineer

Onsite Education ICT Field Engineer - Hampshire - Salary £28k-£32k DOE

Due to continued business expansion, our client is seeking a dynamic ICT Field Engineer to service a customer base across Dorset and Hampshire.

We are looking for candidates with experience in an MSP environment who possess experience and skills in Microsoft 365, networking, server support, and wireless technologies. The candidate will primarily work independently, with support from the senior technical team and the support desk.

The ICT Support Engineer will include the following duties:

• Delivering onsite technical support for our education customer base and providing project delivery during education install periods.
• Managing daily schedules to meet project deadlines while assisting with service requests and acting as a point of escalation for the support desk.
• Attending sites to resolve reported issues, install hardware, and set up appropriate cabling.
• Providing support in networking, infrastructure, and Wi-Fi.
• Escalating cases when necessary.
• Updating support case information promptly and maintaining all support, project, and customer documentation as needed.
• Assisting with administrative duties when required.

Key Skills:

• A solid understanding of network technologies and networking fundamentals.
• Technical expertise in Microsoft's full technology stack (Microsoft 365, Windows 10/11, Intune, Microsoft Entra, Active Directory, Azure, Security, etc.).
• Experience in both high-level and low-level solution design and implementation.
• Familiarity with Unified Threat Management Systems and Firewalls.
• Experience with managed WiFi and Network switching infrastructure products.
• Understanding of network protocols, routing, subnets, and VLANs.
• Excellent communication skills (telephone and face to face).
• Good technical skills
• Previous experience in first or second line IT Support
• The ability to learn quickly
• A self-starter who is comfortable working alone or within a team
• A trust worthy individual who is not afraid to ask for help if needed.
• Prepared to be flexible and open-minded about all aspects of the job
• Driving license essential

Experience (Desired but not essential):

• Knowledge of remote support tools such as AnyDesk, Datto RMM.
• Professional qualifications (CISCO, Microsoft, etc.).
• Office 365 migration experience.

Company Vehicle, Laptop and Tools supplied.

Monday - Friday - 8 hour shift

Salary £28k-£32k DOE