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Parts Advisor (Maternity cover 18 months FTC) - Ringwood BH24 - Salary 27,000
Do you have experience in a customer service or parts/warehouse environment and looking for a company with a strong reputation for innovation and commitment to sustainability, who offers an engaging and supportive work environment?
This role is key to supporting the dealer network by handling parts enquiries and ensuring the smooth processing of dealer orders from initial contact to delivery. You will also work closely with the warehouse team, contributing to efficient stock management practices.
Key Responsibilities:
- Respond to dealer network enquiries via telephone and email.
- Provide technical assistance for our parts lookup system (SAV system) and related queries.
- Process dealer orders accurately using AX software.
- Collaborate with the National Parts Manager to address dealer issues such as lead times and parts delivery ETAs.
- Support daily administrative tasks, including managing picking/packing lists, delivery notes, and invoicing.
- Assist with goods in/out processes during peak periods or to cover absences.
- Maintain and foster strong business relationships with internal teams, dealers, and our colleagues in Italy to ensure smooth communication of lead times and delivery updates.
- Promote and support the use of genuine parts within the dealer network.
- Process internal parts through job cards & liaise with our service coordinator to ensure jobs are completed smoothly and on time.
Skills and Experience Required:
- Exceptional communication and interpersonal skills.
- Attention to detail and organisational abilities.
- Experience in a customer service or parts/warehouse environment.
- Proficiency in Microsoft Office and general IT systems.
- Ability to work collaboratively as part of a team and independently when required.
- Self-motivated and adaptable, with a willingness to take on varied tasks.
Parts Advisor (Maternity Cover - 18 months FTC)
Ringwood BH24
Salary 27,000
Monday - Friday 8am-5pm
