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Location: Ringwood
Salary: £ doe
Hours: 8.30am-5pm Mon-Fri - Working 2 days a week in the office (Weds and Thurs) the rest of the time will be spent working from home
Benefits: Free parking, ongoing training, 25 days holidays, (option to buy up to another 5 days pa) + bank hols, auto enrolment pension, great social team environment
Aspire Jobs are working in partnership with our client within their H/O. They are a growing group and are now looking for an experienced Insurance Claims Advisor to join their busy property team based in Ringwood.
The successful candidate will have previous claims experience, ideally from Commercial, but will consider personal lines claims experience. We are looking for somebody that has experience across a wide spectrum of insurance products, and the claims associated with them. This could be home, motor, travel (both personal, fleet and heavy goods vehicles) and commercial lines. As far as commercial insurance is concerned it would be dealing with material damage claims, business interruption, casualty (employers & public liability). And financial lines such as Directors & Officers and Professional Indemnity
It is important that you can identify that the criteria for a 'circumstance' has been met, to guide our clients through the process of making a claim. You will assist in gathering and providing the material required to the relevant insurer(s), and providing support to their clients as required. Once an insurer responds to the notification of a claim, they will be responsible for ensuring the correct outcome according to the terms of the policy is reached. They will need to be resilient, as this may require challenging an insurers view on the cover afforded by the policy if they believe it to be incorrect.
They pride themselves on their high levels of customer service, and part of this Claims Handler role will be about maintaining and exceeding these in line with Co. policy.
Job Description
The job will see you providing an in house Insurance claims service to their clients throughout the company, offering guidance, support and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.
CLAIMS MANAGEMENT
- Dealing with enquiries by telephone, email and in person from clients, colleagues and insurers, and respond within one business day
- To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
- Ensure even distribution of calls, post and web’ enquiries amongst the team on a daily basis
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date
- Develop and maintain relationships with insurers, loss adjusters and other third parties in order to secure the most favourable outcome for the client
- To negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements
- To navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to clams. Ensure full details are recorded accurately at all times
- To maintain filing systems and ensure that processing is up-to-date at all times
- To ensure daily diary management
- To work closely within the claims team ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual
- To report all suspicious claims, such as validity, to the Operations Manager.
