Advice Locality Manager

Are you passionate about leading teams and delivering community-focused services?

Citizens Advice New Forest is seeking an Advice Locality Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.

Location: New Forest (Ringwood)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 - £30,000 (FTE)

About You

We’re looking for someone with:

• Experience managing advice services or a similar role in the charity sector or related field.
• Strong leadership skills to manage and motivate staff and volunteers.
• Knowledge of issues such as welfare benefits, housing, employment, and debt.
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach to identifying and addressing community needs.

If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you.

• Oversee the delivery of advice services across local offices and outreach locations
• Recruit, train and manage a team of staff and volunteers to ensure excellent service delivery.
• Build relationships with local organisations and community groups to expand service reach.
• Monitor service performance and compliance with legal and regulatory requirements.

Why Join Us?

• Flexible working arrangements to support your work/life balance.
• 25 days’ holiday per year (pro rata), plus bank holidays.
• Company Pension
• A welcoming, inclusive, and purpose-driven work environment.

For a full job pack, please email us or visit our website

Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.