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Job Specification
For: Resource & Planning Manager
Ref: VR/05100
Inspire Resourcing are currently recruiting for a Resource & Planning Manager on behalf of our well-established client based in Derbyshire.
Main Duties:
- Develop and implement resource plansto meet service level agreements and organisational objectives, ensuring resource usage is tracked to provide efficient operations, and highlight trends to offer recommendations for improvement.
- Develop and maintainresource forecasting modelsto predict short-term and long-term needs, to assign resource to tasks and projects, based on skills and priorities.
- Monitor and re-evaluate resource requirements based on business changes,identifying resource gapsin field engineers and contact centre agents. Collaborating with key stakeholders to provide report of skills and resources needed to achieve the business requirements.
- Primary liaison between department heads on all resource related matters, toresolve resource conflictsby negotiating priorities and timelines with stakeholders. Balance workloads to maximise productivity and increase utilisation.
- Manage and supporta team of resource planners, working on clear goals to ensure best practices for resource management.
- Develop andmaintain KPIsacross field engineers and contact centre agents to drive workforce efficiencies.
Requirements:
- Provenexperiencein business resource planning and workforce management.
- Strongorganisational skills, ability to prioritise and attention to detail.
- Excellentcommunication skillsto interact with multiple stakeholders.
- Ability to workunder pressure and adaptto changing priorities.
- Experience in usingMicrosoft Officeand Web based programmes.
- Qualificationsin Maths and English (GCSE 4 or above) are essential.
Salary: Up to 32k depending on experience
Hours: Full time, Monday - Friday
