Visitor Experience Officer

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Hours: 37.5 hours per week. You'll be required to work regular weekends/bank holidays.

Salary: £24,000 per annum

Contract: Fixed term contract until September 2025

If you have any questions about this role please contact:  .uk

Reporting to the Property Operations Manager, you'll be working in a team of Visitor Experience Officers, at Fountains Abbey & Studley Royal as well as some work at Brimham Rocks.

Providing a great visitor experience and looking after this special place is at the heart of what we do, and we’re passionate about getting the details right. Whether you’re giving our visitors a warm welcome, caring for our buildings or collections or improving conditions for wildlife, every contribution ensures that nature, beauty and history continues to thrive at this special place. 

We’re a busy and complex property, welcoming over 400,000 visitors every year with ambitious plans to develop our visitor experience as we work towards our 900th anniversary in 2032. 

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With the visitor experience team, you’ll be welcoming people and inspiring them to really get to know Fountains Abbey & Studley Royal. This might include helping make our places accessible for everyone, finding ways of bringing the place, and its stories, to life. You’ll be supporting our events and activities, and you might be supervising volunteers and organising rotas. You’re likely to be checking standards of presentation on site, helping to write signage, as well as looking after some of our core interpretation spaces.

As a member of the Duty Management team at both Fountains Abbey and Studley Royal as well as Brimham Rocks, you'll be responsible for the day-to-day opening, working closely with the staff and volunteer team to ensure our visitors have an enjoyable and safe experience.

This is a fast-paced role and requires self-management and organising of resources.

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.