IT Support Helpdesk Specialist

IT Support Helpdesk Specialist

Ripon North Yorkshire HG4

£25,800 - £27,800 per annum

Permanent Office based role

Hours Monday to Friday 9am – 5pm

Commutable from Harrogate, Ripon, Thirsk, York, Easingwold, Yarm, Northallerton

Hawk 3 Talent Solutions are looking for an experience IT Helpdesk Support person to join a well-established company based in near Ripon, North Yorkshire.

Duties

• Administer the helpdesk system, ensure calls are assigned within agreed timescales, that they are assigned to the correct personnel and that they are actioned appropriately.
• Ensure the IT inventory is accurate
• Be responsible for IT stock and equipment, its storage and disposal.
• Administer IT systems such as AV, Security Awareness Training, Door Access, AD etc.
• Procure IT supplies and peripherals.
• Produce performance reports for clients.
• Provide technical support for users.
• Document IT systems and processes.
• Provide advice and support to other IT team members.
• Provide advice and support to other business areas and staff.

Skills

• Excellent knowledge of Microsoft desktop system and applications.
• Knowledge of Active Directory and TCP/IP, switching, routing, smtp, proxy servers, DHCO and DNS.
• Knowledge of IT hardware and peripherals and anti-virus software.
• Knowledge of Spiceworks Helpdesk, Sage200 FMS, Cisco, Helpdesk/call logging systems and VM Ware,
• Excellent written and oral communication.
• Excellent level of time management organisational skills and attention to detail, with the ability to work under pressure and meet deadlines.

If you would like to apply for the role of IT Helpdesk Support Specialist then please email your CV to  or call Deb on

Closing date is 22.11.2024 Please note this could change subject to suitable applications.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future