Customer Service Administrator

Weareimp Ltd t/a iMP

Posted 4 days ago, valid for a month

Robertsbridge, East Sussex TN32, England

£26,000 per annum

Full Time

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Sonic Summary

Our client in Bodiam (East Sussex) is seeking a Customer Service Admin to support various tasks and customer inquiries.
The ideal candidate should have experience coordinating multiple projects across different departments and possess previous customer service or administration experience.
Key responsibilities include entering customer orders, handling inquiries via phone and email, and managing back orders and stock collections.
Candidates should be self-motivated, detail-oriented, and have strong communication skills, with a preference for those experienced in back-office logistics.
The position offers a salary of £25,000 and requires at least one year of relevant experience.

Our client who is based in Bodiam (East Sussex) is hiring a Customer Service Admin to assist with multiple tasks and customer enquiries. Ideally they're looking for an all rounder candidate with experience coordinating multiple projects across all departments.

Responsibilities:

Enter customer orders into the system, resolve discrepancies, and ensure timely dispatch for products
Handle phone and email inquiries, providing product information and pricing details
Track deliveries, manage back orders, and arrange collections for incorrect or surplus stock.
Assist with export paperwork, including invoices and packing lists.
Processsales invoices and maintain accurate data in the system.

Skills needed;

Self-motivated, driven, and always willing to go the extra mile for our customer
Accuracy is key in order processing and customer interactions
Clear and professional communication, both written and verbal.
Ability to handle customer inquiries and issues efficiently, with a calm and friendly approach.
Experience in back-office logistics or managing stock movement (preferred).
Experience: Previous customer service or administration experience is ideal
Own Transport

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