- Make sure to follow up on all unpaid debts using the right methods, adhering to the Credit Policy and Debt Collection procedures.
- Keep accurate records of ledgers in the system and ensure that all notes are updated.
- Help the Credit Control Team Lead and Group Financial Controller identify any customers or balances that could lead to bad debt.
- Ensure that all relevant customers are included in the credit insurance policy.
- Update the cash flow forecast model daily with anticipated future receipts.
- Allocate customer payments as they come in to maintain an accurate debtor’s ledger at all times.
- Ensure that the credit note log is kept accurate and current.
- Handle large amounts of complex data and present it in a clear and organized way.
- Maintain regular communication with the sales team
- Keep an eye on the Credit Control email inbox and escalate any issues that need attention.
- Work on standardizing tasks and processes, and contribute to projects aimed at enhancing the finance system.
- Perform ad hoc tasks within the finance team as needed.
- At least 2 years Credit Control Experience (Including proactive phone based experience)
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Good organisational and time-keeping skills
- High attention to detail and able to take ownership of their role
- Good IT and MS Excel skills