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We are looking for a dedicated Customer Service Sales Admin to join the team of our client. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock intake volumes, document control, order processing & handling manual customer queries.
Client Details
Our client is an upcoming company in the FMCG industry for the North West. Based in Rochdale, they have a team dedicated to delivering high-quality products, manufacturing & distributing sourced material goods. They have a strong reputation with other partnering traders and end-of-process distributors.
Description
Key responsibilities will consist of:
- Providing customer service to customers.
- Efficiently handling customer queries and concerns.
- Data inputting.
- Managing sales and ensuring that targets are met.
- Working closely with the team to meet the company's objectives.
- Onboarding customers.
- Standardising T&C's.
- Participating in regular team meetings to share best practices.
- Staying updated on product knowledge and industry trends.
- Prospecting lead generation and escalating to appropriate teams.
- Complying with all company policies and procedures.
- Contributing positively to the team and company culture.
Profile
A successful candidate should have:
- An educational background in business, sales, or a related field.
- Experience in a sales or customer service role.
- Excellent communication skills.
- A positive and outgoing attitude.
- Strong problem-solving abilities.
- A commitment to providing excellent customer service.
Job Offer
- Full-time permanent employment
- Basic salary of £24000
- Probation bonus
- Annual bonus, dependent on P&L
- Pension scheme contribution
- Complimentary lunch Fridays
- Wide range of professional opportunities into in-house sales department or administration team
- Onboarding & technical training upon start
- Inclusive company culture & collaborative team
