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- Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
- Liaise with clients both verbally and in writing
- Ensure customer and broker enquiries are resolved in a timely and effective manner
- Shared management of the busy shared customer enquiry inbox
- Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
- Liaise with associated third parties both verbally and in writing
- Ensure documents and letters produced and distributed accurately
- Type documents as requested
- Keep notes on customer accounts up to date
- Free Parking
- Great culture
- Supportive team
- Breakfast and Lunch provided
- Events and social events
- On-site gym and shower
