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Role:Product Support Engineer / Electronics Engineer
Location:Rochester, Kent
Permanent
Salary:£44-£50,000 per annum plus performance based bonus
We are recruiting for a Product Support/Electronics Engineer position based with our global client in Rochester, Kent.You will join the Design and Product Support team who are dedicated to delivering a range of sophisticated solutions to the power and energy industry. As part of the team, you will play a crucial role in providing proactive product support and training to valued customers, as well as supporting project delivery and field installation/commissioning teams. Their comprehensive portfolio includes both hardware and software solutions, developed in-house or sourced from trusted third-party suppliers. They specialise in tackling complex network solutions, Dynamic System Monitoring, Power Quality, and Generator performance monitoring.
Job Specification:
Providing internal training to Design Engineers / Field teams on products and solutions
Daily interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
Creating and maintaining reference and training documents
Assisting with configuring systems to ensure compliance to specifications (This will mostly be in the workshop but occasional site visits will be necessary so a full UK driving license is essential)
Interfacing with clients at the pre-sales stage
Occasionally conducting Factory Acceptance testing with customers present
Fault finding on systems to determine hardware/configuration issues
Skills Required:
Degree or equivalent in electronic engineering discipline or similar
Excellent written and spoken skills
Excellent problem solving skills and an engineering curiosity mindset
A good understanding of Network products and systems (configuring switches, VLANs etc) with hands on experience
Strong capabilities with PC applications (standard windows and manufacturer specific)
Knowledge of the principles of Cyber Security would be advantageous
Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
Ability to turn concepts into repeatable working solutions
Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
Ability to build rapport with internal and external customers
Additional Benefits
Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
Flexible Working Hours: Achieve a healthy work-life balance with flexible working arrangements
Pension Plan: Secure your future with a generous pension scheme, with employer contributions up to 10%.
Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
