Customer Service Advisor

Customer Service Advisor

25,000

Monday- Friday 8am-5pm (hour one lunch unpaid)

Rochester

My exclusive client based in Rochester is looking to recruit an additional Customer Service Advisor to their talented team! This client is looking for a bubbly and outgoing personality and a vibrant work ethic rather than experience. You will be joining a company who reward their team with a laid back feel with being at the heart of their engineers.

Day to day of the Customer Service Advisor:

- Manage the shared inbox with the team and the client portals.

- Submitting supplier invoices to client's accounts to ensure they are added onto the total invoice to clients.

- Providing excellent customer service to clients and engineers ensuring all parties involved are happy.

- Tracking the engineers understand who is where and where to delegate new jobs to.

- Building strong relationships with engineers to ensure the meet business expectations.

- Overtime you will be building quotes for clients and following these up.

- Prioritising set clients over reactive jobs that come in.

- Raising and closing down job tickets onto the portals and internal system.

- Gaining job reports from engineers and following up for additional information when required.

Requirements of the Customer Service Advisor:

- Bubbly and outgoing personality.

- Good customer service skills.

- Good work ethic to progress.

- Attention to detail.

- Fantastic communicator.

- It Literate.

Benefits:

- Regular rewards and salary increments.

- Great working environment.

- Internal progression to senior roles.

- 20 days holiday plus bank holidays.

- Team socials.

- Pension scheme.

- Onsite parking.

If you are interested in this Customer Service Advisor opportunity, please contact El on (phone number removed) opt 2 or hit APPLY!