Transport Assistant

Position: Transport Assistant

Location:Stanley House,Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF

Line Reporting Manager: SST Divisional Manager

Hours:Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch)

Salary:£12.60ph / £29,484 Annually

Principle Duties and Accountabilities:

• Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers
• Support Senior Transport Teams

Roles and Responsibilities:

Logistics & Planning

• Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
• Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
• Be aware and monitoring of daily vehicle revenue
• Take responsibility for managing planning of works in line managers absence

Customer Service

• Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
• Address/resolve complaints and issues in a timely and professional manner.
• Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.

Data Processing & Administration

• Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
• Managing and maintaining office files
• Ensure that all jobs are documented correctly
• Take responsibility for drivers timesheet/hours in managers absence

Health & Safety:

Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work

It shall be the duty of every employee while at work to:

(a) To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and

(b) as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with

Transport Assistant Health and Safety Responsibilities are:

• To understand and comply with the company health and safety policy
• To influence and promote a positive health, safety culture within the organisation and lead by example
• To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments
• To ensure housekeeping of the works and welfare areas are fully maintained
• To carry out comprehensively and complete in full, all company required documentation
• To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening
• To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure

Qualifications / Competency:

• Previous experience including fleet resources
• Previous experience in the transport, waste or logistics industry desired
• Must have the ability to take on responsibility for your own workload
• Proficient using Microsoft Office systems including Word and Excel
• Good communicator, able to provide clear oral and written advice to field teams and management as required
• Organizing and planning skills to ensure work programmes are established and followed
• Able to work with a minimum of supervision
• Reliable, responsible, numerate and commercially aware
• Receptive to training and new ways of working
• Ability to work well under pressure

What we offer: