Extra Care Scheme Assistant

Extra Care Scheme AssistantRochesterExtra Care (55+)Permanent ContractPart Time£17,909 (Pro Rata)We are currently recruiting for an Extra Care Scheme Assistant to support the Scheme Manager in providing a high-quality housing service to our tenants in Rochester. THE ROLEAs an Extra Care Scheme Assistant, you will be responsible for supporting the Scheme Manager with all aspects of housing management, while delivering an engaging and varied activities programme. You will help new tenants settle in, ensure the safety of the scheme, and collaborate with teams to support the aspirations of our tenants.

• Support the Scheme Manager in delivering housing management services for tenants.
• Develop and maintain a varied activities programme that encourages tenant participation.
• Provide a settling-in service for new tenants and introduce them to available services.
• Ensure health and safety policies are followed and carry out regular fire and safety checks.
• Work with the West Kent Resident Involvement team to enhance tenant experiences.
• Contribute to meeting Key Performance Indicators (KPIs) for the scheme.
• Maintain confidentiality and adhere to professional boundaries at all times.

THE CANDIDATEWe are looking for a motivated and enthusiastic individual who can offer excellent customer service, work under pressure, and manage a variety of tasks. You will need to demonstrate the ability to build relationships, think creatively to promote activities, and have a strong understanding of health and safety requirements.

• A desire to make a positive difference for older tenants in Extra Care.
• Previous experience in a similar role or housing management environment.
• Ability to use Microsoft Office and learn new ICT systems quickly (experience with Civica CX is a plus).
• Strong communication skills, both written and verbal.
• Ability to plan, prioritise and manage workloads effectively.

THE CONTRACT

• 26 Hours per week - 12.30pm - 6pm Tuesday to Friday, 9am - 1pm Saturday (overtime available)
• Permanent Contract
• £17,909 (Pro Rata) per year, plus benefits

HOW TO APPLYTo apply for this role, please email a copy of your CV to or call on to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!