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Our client is seeking a Product Support Engineer (Electronics), working with the Design and Product Support team.
Salary: disclosed on initial phone call
Hours: Flexible work pattern - days
Location: Rochester, Kent
Benefits:
- Flexible Working Hours
- Pension Plan: generous pension scheme, with employer contributions up to 10%.
- Time Off: 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
- On-site parking
- LA, health care plan
- Excellent working conditions
- Performance-Based Bonus: an annual bonus linked to the company's performance
- UK driving license - essential
The Product Support Engineer will play a crucial role in providing proactive product support and training to customers, as well as supporting project delivery and field installation/commissioning teams. The portfolio includes both hardware and software solutions, developed in-house or sourced from trusted third-party suppliers. Our client specialises in tackling complex network solutions, Dynamic System Monitoring, Power Quality, and Generator performance monitoring.
Skills and experience - Product Support Engineer
- Degree or equivalent in electronic engineering discipline or similar
- Excellent problem-solving skills and an engineering curiosity mindset
- A good understanding of Network products and systems (configuring switches, VLANs etc) with hands-on experience
- Strong capabilities with PC applications (standard windows and manufacturer specific) - Knowledge of the principles of Cyber Security would be advantageous,
- Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
- Ability to turn concepts into repeatable working solutions
- Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
- Ability to build rapport with internal and external customers
The Product Support Engineer will provide
- Internal training to Design Engineers / Field teams on products and solutions
- Daily interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
- Creating and maintaining reference and training documents
- Assisting with configuring systems to ensure compliance to specifications
- Interfacing with clients at the pre-sales stage
- Occasionally conducting Factory Acceptance testing with customers present
Fault finding on systems to determine hardware/configuration is
