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Reactive Works Administrator
Salary from £25,400 - 26,500K
Salary review at probation
Hours: Full Time - 8am - 5pm
ABOUT US/ THE ROLE:
About CC Cousins
Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We proudly serve the commercial and retail sectors across Kent, London, and the Home Counties, offering a wide range of services including drainage, plumbing, civil engineering, electrical work, landscaping, and everything in between.
Join Our Team – Reactive Works Administrator
We are currently seeking a highly organised and proactive Reactive Works Administrator to join our Reactive Trades Team. In this key role, you will act as the central point of coordination, responsible for:
- Raising job requests and managing quoted works
- Ensuring RAMS (Risk Assessments and Method Statements) are completed prior to site commencement
- Keeping both clients and engineers informed with timely updates
- Managing permits and compliance documentation
This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service and support.
Primary Duties of the Reactive Works Administrator:
- Work closely with Fabric Contracts Assistant
- Plan and Schedule in Quoted jobs for specific trades daily.
- Advise clients with regards to date of attendance. Realistic time frames, dictated by trade and availability.
- Complete All RAMS for Quoted Works and any reactive where client has requested.
- Manage Materials Delivery
- Check material delivery min 24 hours prior to job commencement date.
- Answer telephone calls from Engineers to assist with on site queries.
- Liaise and respond to client queries – escalating to the contracts manager or client relations manager if needed
- Complete Requisites on internal CRM systems.
- Create Fire Door Report – Shared with Fabric Planned Assistant
- Complete All Permits of work.
Previous experience within the industry is highly advantageous.
Skills Required:
- Strong communication skills.
- A confident ability to resolve problems.
- Excellent typing with attention to detail.
- Able to work as part of a team or alone when required.
- Ability to flex between work flows dependent on business demand.
- A knowledge of the construction/ facilities management industry.
- Previous experience in a trade environment.
Hours of work: Monday to Friday 8am - 5pm / Monday to Thursday 8am - 5pm and Friday 8am – 4pm, alternating weekly.
- Pension scheme offered
- Holiday at statutory plus bank holidays
