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Members Administrator
We are seeking an experienced Members Administrator to work from our client’s office in Rochford. You will provide administrative support to the Office Manager and the office on a day-to-day basis.
Duties & Responsibilities:
- Answering telephone and email communications and dealing with general enquiries
- Processing of new memberships, completing new member letters and forwarding welcome packs
- Fulfilling literature requests from member organisations, members and healthcare professionals
- Dealing with incoming and outgoing mail including taking outgoing mail to the post office
- Accepting and recording deliveries, including storage of leaflets, promotional items and stationery
- Preparing communications, photocopying, collating and distributing correspondence as instructed
- Attend training courses, such as First Aid or Fire Safety
- Assist with the general preparations for meetings and events including bookings, payments and dispatch of exhibition equipment
- General hardcopy and electronic filing as required
- Assist with general office upkeep and cleanliness as and when required
- Any other ad hoc tasks as delegated by the Office Manager, or the Chief Executive Officer
- Processing member subscriptions and updating member information using the database
- Accurately allocate renewal payments and donations received online, by cheque and standing order to the database, and update the spreadsheet
- Assist with the management of the companies One2One Support
- Efficiently process and record requests for support, ensuring confidentiality, and compliance with data protection and safeguarding regulations
- Communicate directly with Support Volunteers to arrange requests for support received from individuals, and other medical professionals
- Assist with the maintenance of the Support Volunteer database
- Assist with the organisation and participate in virtual and/or in person Support Volunteer training courses. Some evening and weekend work will be required, including attendance at online support volunteer meetings
The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out additional tasks to assist the organisation in carrying out its work efficiently.
Essential Qualifications & Experience:
- At least 3 years’ experience in an administrative role
- Excellent all-round admin skills
- Proficient in the use of standard software packages such as Word, Outlook and Excel
- A pleasant, caring and confident approach when dealing with telephone and email enquiries
- Ability and sufficient life experience to handle sensitive enquiries of a confidential nature
- Experience of processing and managing financial transactions and resolving queries
- Ability to work as part of a small team with a ‘can do’ and ‘hands on’ approach
- Strong interpersonal skills, able to liaise with outside organisations and persons
- Ability to work on own initiative, with a confident and pro-active approach to tasks
- Excellent organisational and time management skills
- Flexible and creative approach to work
- Confident approach to lone working, with ability to process tasks unsupervised
The Package:
- Monday to Friday - 9am to 5pm
- Temporary - Permanent Position
- ? £12.50 per hour
If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or Â
