Parts Advisor

Basic £28k, OTE £35k

Rochford

Permanent/Full Time

Working Hours: Monday to Friday / Rota’d Saturdays

Our client, a franchised dealership in the Rochford area, is on the lookout to recruit an experienced Parts Advisor to join their busy team. If you are interested in finding out more – please contact us today!

Duties & Responsibilities:

Responding to customer queries and complaints in an efficient and professional manner
Escalating customer issues with senior parts advisors and management when the need arises
Adhering to company policies and procedures when interacting with customers
Following up on customer calls to ensure that that customers are satisfied
Staying up to date with products, services and policies by attending training sessions
Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information
Upselling products and services where possible and actively working towards reaching sales targets
Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports
Parts look up and pre pick customer orders

Your Background & Skill:

Proven experience as a Parts Advisor within the motor trade.
Knowledge of vehicle layout, parts catalogues and computer stock lists.
Stock control experience.
Excellent communication skills.
Ability to work towards deadlines.
Committed to delivering excellent customer service.
Confident and professional.
To include Trade enquiries on the phone & face to face.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.