Tenancy Manager - Rochford, Essex

A great opportunity to join a independent Lettings Agency in Rochford, Essex. They are looking to recruit an experienced Tenancy Manager.

This role entails overseeing the entire tenancy life cycle, from marketing and viewings to post-tenancy activities, with a focus on providing exceptional service to both landlords and tenants, including those in social housing.

Key responsibilities to include:

Property preparation, tenant referencing, tenancy agreement management, rent collection, addressing tenant queries, conducting rent reviews, and ensuring smooth property handovers. The successful candidate must have a deep understanding of UK tenancy laws, regulations, and best practices, as well as expertise in navigating social housing, Universal Credit, and DHP claims.

Marketing & Viewings:Prepare properties for viewings, including high-quality photography and compelling descriptions.Arrange and conduct viewings, highlighting property features and local amenities.

Referencing & Right to Rent:Thoroughly screen potential tenants through reference checks, credit checks, and affordability assessments.Verify tenant identity and right to rent in compliance with UK immigration laws.For social housing applicants, assess eligibility based on local authority criteria.

Tenancy Agreements & Onboarding:Prepare and explain legally sound tenancy agreements, ensuring tenant understanding.Collect deposits and rent, adhering to deposit protection schemes.Conduct inventory checks and key handovers.

Rent Collection & Arrears Management:Implement effective rent collection systems and proactively manage arrears, following UK legal procedures.Assist tenants with understanding and managing Universal Credit payments.Support tenants in applying for and claiming Discretionary Housing Payments (DHP) when needed.

Tenant Queries & Complaints:Act as the primary point of contact for tenants, addressing or referring queries and complaints professionally and efficiently.Provide guidance and support to tenants on housing benefit-related matters.

Rent Reviews:Conduct periodic rent reviews, providing adequate notice and justification for any increases.Negotiate with tenants to reach mutually agreeable rent levels.

Post Tenancy:Conduct final inspections and process deposit returns according to regulations and tenancy terms.

Essential Skills and Knowledge:Comprehensive understanding of UK tenancy laws and regulations, including those pertaining to social housing.Full UK driving licence and has own vehicle.In-depth knowledge of Universal Credit, DHP claims, and the benefits system.Excellent communication and interpersonal skills, with the ability to explain complex information clearly.Strong organisational and time-management abilities.Proactive problem-solving and conflict resolution skills.Attention to detail and ability to maintain accurate records.Empathy and understanding when working with tenants facing financial challenges.

This role requires a highly organised and detail-oriented individual with a passion for providing excellent customer service and ensuring smooth tenancy operations. The successful candidate will play a vital role in supporting tenants, particularly those in social housing or reliant on benefits, and maintaining positive landlord-tenant relationships.

Benefits:Company pensionOn-site parking

Hours: Monday to Friday (9:00am - 17:00pm)

Experience:

Property management: 2 years (required)Tenant management: 2 years (required)

AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.