Call Centre Sales Manager

MERJE is seeking a dynamic Sales Team Manager for a leading insurance company in Romford. This role offers an exciting opportunity to lead a high-performing telesales team in a fast-paced contact centre environment. The ideal candidate will have a proven track record in sales management, coaching, and delivering results against KPIs.

£35000-£40000

Location:  Essex 

The Company

This established insurance provider specialises in travel insurance solutions. With a focus on customer service excellence and innovation, the company has built a strong reputation in the industry. They offer a supportive work environment that encourages professional growth and development.

The Role

As Sales Team Manager, you will lead and inspire a team of telesales professionals, driving performance and ensuring exceptional customer service. This role offers competitive remuneration and the opportunity to make a significant impact in a dynamic, FCA-regulated environment.

Key Responsibilities of the Sales Team Manager:

• Coach and develop staff to meet and exceed key performance indicators
• Produce and analyse management information to identify team development needs
• Support recruitment processes and succession planning
• Manage absence and timekeeping issues in line with company procedures
• Champion customer needs and identify areas for improvement in the customer journey

Required knowledge and experience for the Sales Team Manager role:

• Proven experience in managing a successful telesales team
• Experience working in an FCA-regulated environment
• Strong people management and coaching skills
• Excellent interpersonal and communication abilities
• Intermediate level skills in Microsoft Office products
• Must have at least 18month call centre Sales Manager experience 

If you're ready to take your career to the next level as a Sales Team Manager, apply now and join this innovative insurance company!

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Applicants must be located and eligible to work in the UK without sponsorship.

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