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MERJE is seeking a dynamic Customer Service Team Manager for a leading insurance Company. This role offers an exciting opportunity to lead a team of Customer Service Agents, ensuring exceptional service delivery and driving continuous improvement in customer experience.
The Company
This insurance company specialises in providing comprehensive coverage solutions. With a focus on customer satisfaction and innovative products, the company has established itself as a trusted name in the insurance sector, offering a supportive and growth-oriented work environment.
The Role
As a Customer Service Team Manager, you will lead a team of dedicated agents, oversee daily operations, and implement strategies to enhance service delivery. This role offers opportunities for professional growth and the chance to make a significant impact on customer experience.
Key Responsibilities:
- Lead and manage a team of Customer Service Agents, ensuring outstanding service delivery
- Identify areas for improvement in customer experience and implement enhancement strategies
- Mentor and coach team members to foster their professional development
- Manage customer complaints and escalations within regulatory guidelines
- Collaborate with cross-functional teams to drive continuous improvement initiatives
Required knowledge and experience:
- Strong leadership skills with a focus on coaching and development
- Excellent interpersonal and communication abilities
- Detail-oriented approach with a strong focus on quality and customer satisfaction
- Ability to prioritise tasks and manage workload effectively
- In-depth understanding of customer service processes and best practices
If you're an experienced Customer Service Team Manager looking for a challenging role in a dynamic insurance environment, we want to hear from you. Apply now to take your career to the next level!
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Applicants must be located and eligible to work in the UK without sponsorship.
Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.
If you would like this job advertisement in an alternative format, please contact MERJE directly.
