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- Job Type: Full-time, Hybrid (2 days work from home after probation)
- Location: Romford
- Working Hours: Monday to Friday, 9am to 5pm
- Contract: Permanent
Join a global leader as a Customer Service Administrator. This role is essential for ensuring efficient processing of customer orders and managing the sales administration cycle from quotation to invoicing.Â
The ideal candidate will be proficient in using a CRM system and possess excellent communication skills to handle customer interactions effectively.Day-to-day of the role:
- Efficiently process customer orders received via email and telephone.
- Prepare and provide accurate quotes to customers.
- Handle sales order processing from start to finish.
- Allocate and dispatch orders, ensuring timely delivery.
- Generate and manage delivery notes and other related documentation.
- Create and send invoices to customers.
- Maintain accurate records and logs of all sales transactions.
- Assist in resolving any order or invoice discrepancies.
- Provide excellent customer service, responding promptly to customer inquiries and resolving issues.
Requirements:
- Previous administrative experience, preferably in a sales environment.
- Knowledge of a CRM system (Customer Relationship Management).
- Excellent customer service and communication skills.
- Friendly personality and a strong team player.
- Good attention to detail.
To apply for the Customer Service Administrator position, please submit your CV today. Shortlisting and interviewing ongoing. To start as soon as possible.
