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Client Overview
Founded in 1999 our client hasa long history as a leading debt resolution agency focussed on the utility market.
The company ethos has always been much more than debt resolution, offering both clients and customers ways to resolve debt issues by working in partnership.
The company has over 70 central staff and a field team of 100 agents committed to providing a tailored collection service using modern techniques.
Benefits
* This role can be office based or hybrid with 2-4 days per month in the Romford office.
* Salary negotiable DOE
* Annual Christmas/NY shut down
* 5 Weeks Holiday (Pro Rata)
*3% Pension
* Life Insurance
You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check prior to starting.
The Role
Reporting to the COO's. the primary purpose of the role is to support the business by managing all people related tasks and supporting the senior management team and line managers in their people management responsibilities. You will also play a pivotal role between the business and an external HR agency and support strategic HR decisions.
Key Relationships
- Senior Management Team
- Line Managers
- Team Members
- Suppliers / Third Party Contractors
Key Responsibilities and Duties
- Support with employee recruitment, liaising with line managers, other agencies etc. as appropriate.
- Create and maintain systems to oversee the appointment of new staff and ensure that managers are aware of their responsibilities.
- Engaging with recruitment agencies, setting standards, monitoring costs and pre-vetting CVs.
- Draft all relevant paperwork in relation to recruitment, including offer letters, contracts of employment and any associated benefits paperwork.
- Assist with ensuring that Richburns fulfils its obligations with respect to matters such as proof of the right to work.
- Assist with ensuring that there is effective liaison with the Finance Department for payroll, ensuring workforce information is kept up-to-date and problems are identified and addressed.
- Ensure finance are notified by payroll deadlines of any new starters, leavers, and changes which affect pay.
- Ensure that personnel records and the HR system is kept up to date and the information held is fit for purpose and managed in line with data protection and GDPR legislation.
- Assist with the induction and onboarding process for new employees.
- Ensure all sickness absence is accurately logged on the HR system and is reported on monthly as part of management information.
- Act as the first point of contact for any HR queries and effectively manage and escalate queries where required.
- Work in conjunction with our outsourced HR providers in managing all employee relations cases, including but not limited to investigations, disciplinaries, grievances, sickness absence, performance management and any other workplace disputes.
- Developing programmes to improve employee welfare.
Skills and Experience
- Hold or working towards CIPD / HR qualifications.
- Experience of working within a HR related role, with a good knowledge of all people related administrative requirements.
- Good knowledge of HR systems such as BambooHR or similar.
- Working knowledge of developing and maintaining administrative procedures, such as filing, database management and record keeping, in line with Data Protection legislation.
- Knowledge of how HR and payroll interact.
- Must be competent in minute-taking in complex meetings.
- Must have a good work ethic with the ability to work within defined timescales.
- Be approachable and motivated.
- Be able to plan, mulittaskand manage workloads appropriately.
- Be proficient in Microsoft Office.
