- Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
- Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
- Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
- Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
- Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
- Ensuring that key performance targets are met and that all customer records are up to date.
- Experience of working with vulnerable people with a range of needs in a support capacity
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent team working skills
- Housing sector knowledge
- Strong IT skills to manage and maintain administration and recording systems
- Excellent team player who can work flexibly to meet business requirements
- Flexibility to cover shifts, sometimes at short notice
- Competitive pay & generous pension
- Investment in your learning, personal development and technology
- A wide range of benefits