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Our client, a leading Insurance Broker based in East London, are currently recruiting for a Commercial Account Handler to strengthen their team. This is a fantastic opportunity for an individual with Commercial Insurance experience who thrives on challenges and is looking to further their experience in the industry.
Key Duties:
- Build strong relationships with clients, understanding their needs and providing tailored insurance solutions.
- Manage the administration of insurance policies, including renewals, mid-term adjustments, claims and general enquires. Liaise with senior colleagues, experts or insurers when issues fall outside own experience and knowledge.
- Obtain and present competitive insurance quotations to clients, ensuring their coverage requirements are met.
- Respond to client inquiries and resolve issues promptly and efficiently through all communication methods.
- Ensure all client records and documentation are accurate and up to date.
- Assist clients with the claims process, liaising with insurers and other parties as necessary.
- Ensure all activities comply with regulatory requirements and company policies.
Skills & Experience Required:
- Minimum of 12 months Commercial Insurance experience
- Cert CII status or actively working towards it
- Strong Microsoft and IT Skills
- Awareness and compliance with best practice guides, conduct rules, security protocols and the employee handbook.
- Maintain a safe working environment.
- Follow company processes and procedures as per the department training guidelines.
- Assist in other areas of the team during staff shortages or increased workload.
- Knowledge and understanding of core policies including current market conditions.
- Knowledge and understanding of FCA rules and guidelines relating to commercial and/or private customers.
- Committed to continually training and developing skills within the role.
- Strong communication skills and interpersonal Skills.
- Excellent organisational and multitasking abilities.
- Attention to detail and problem-solving skills.
