Tenancy Support Officer

Are you passionate about supporting vulnerable tenants and ensuring they have the resources to sustain their tenancies? Join us as a Tenancy Support Officer and help make a difference in the lives of individuals and families within our community.

• Tenancy Support: Provide support to vulnerable tenants, including those with complex needs such as elderly, disabled, or individuals facing financial hardship.
• Welfare Benefits Advice: Advise tenants on welfare benefits, housing options, and access to support services, helping them navigate the welfare system and other financial assistance.
• Rent Arrears Management: Work with tenants to prevent rent arrears, helping to create repayment plans and liaising with Rent Collection Officers to ensure debts are managed effectively.
• Homelessness Prevention: Identify tenants at risk of homelessness and provide proactive support to prevent eviction, including liaising with external agencies and offering housing solutions.
• Property Inspections: Carry out regular property visits to assess tenants’ living conditions, providing guidance on how to maintain the property and resolve any issues.
• Referral to Support Services: Refer tenants to additional support services (e.g., mental health services, financial advice, and social care) to ensure holistic support is provided.
• Case Management: Maintain accurate and up-to-date case records, monitoring tenant progress and reviewing support plans regularly.

• Experience: At least 2 years of experience in housing support, social services, or a related role, preferably within a local government or housing association setting.
• Knowledge: A good understanding of housing law, welfare benefits, and the social support systems available to vulnerable tenants.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build relationships and communicate effectively with tenants, colleagues, and external agencies.
• Empathy & Patience: A compassionate and non-judgmental approach to supporting vulnerable individuals, with an ability to work with tenants from diverse backgrounds and situations.
• Organisational Skills: Strong organisational and time-management skills, with the ability to manage a caseload of tenants and meet deadlines.
• IT Proficiency: Familiarity with Microsoft Office and housing management software (e.g., Northgate, Capita).

• Relevant Qualifications: A qualification in Social Work, Housing, or a related field (e.g., CIH Level 3 Certificate in Housing).
• Experience in London: Experience working with tenants in London, particularly in the social housing sector.
• Multilingual: Ability to speak additional languages is advantageous.

• Competitive salary and benefits package.
• Opportunities for career development and training.
• Supportive and inclusive working environment.
• Flexible working arrangements and a healthy work-life balance.
• A chance to make a real impact on the lives of vulnerable tenants in the community.