A successful travel company are recruiting for a Travel Customer Support Executive to join their expanding travel team offering a salary £24000This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email . This role will be working on a small shift pattern Mon-Fri 9am-5.30pm or 10.30am-7pm(approx. 2 late shifts per week) and will include 2 weekends over a 6 week rota. (this can vary) start date 3rd or 10th March . . Within the role of Travel Customer Support Executive you will be responsible for: -Answer and process queries from customers via phone, email, social media and web chat-Liaise with customers for post-booking questions, assistance & customer service issues.-Process and action where relevant, incoming emails from external suppliers-Ensure bookings are loaded correctly across the booking systems supplier systems Travel Customer Support Executive skills Required:-MUST have experience working within a travel agency or travel company either in the role of travel agent, travel consultant, reservations consultant, or travel customer service consultant or have worked within customer services within a Travel environment ideally cruise but this is not essential-Great attention to detail-Confident checking over documents including invoices and tickets-Excellent customer service skills -Ability to prioritise a busy workload and work to deadlines If you would like to apply for the position of Travel Customer Support Executive please contact Rachel on and forward your up to date cv to
Back to searchTravel Customer Support Executive
C&M Travel Recruitment
Posted 2 days ago, valid for a day
Romford, Greater London RM5 3BZ, England
Full Time
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Sonic Summary
- A travel company is seeking a Travel Customer Support Executive with a salary of £24,000.
- The role involves providing customer service and administrative support for pre and post-travel queries.
- Candidates must have experience working within a travel agency or company in a relevant role, such as travel agent or customer service consultant.
- The position requires attention to detail, excellent customer service skills, and the ability to manage a busy workload.
- The work schedule includes a small shift pattern with some late shifts and weekend work over a 6-week rota.
