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- Career Development and career opportunities
- 23 days holiday plus bank holidays
- Death in Service Insurance
- Employee Assistance Programme
- Company Pension Scheme
- Company incentive prizes on a regular basis
- On-site parking
- Light, spacious modern offices
- Cycle to work scheme
- Leave early on a Friday
- Plan, schedule, and manage the installation of network and connectivity services.
- Collaborate with clients, vendors, and internal teams to ensure seamless project execution and timely delivery.
- Develop detailed installation plans, addressing timelines, resource allocation, and risk management.
- Configure broadband hardware and troubleshoot customer broadband issues as necessary.
- Lead and mentor a team of provisioning coordinators, driving high-quality performance and providing ongoing training on relevant technologies.
- Support installation teams throughout project planning and execution.
- Monitor team progress to ensure consistent service excellence.
- Serve as the primary point of contact for clients throughout the installation process, managing concerns and providing updates.
- Ensure customer satisfaction through high-quality service delivery and timely resolution of any issues.
- Allocate resources effectively, including personnel, equipment, and materials, to meet project demands and deadlines.
- Implement and enforce quality control measures to ensure installations meet both industry and company standards.
- Conduct post-installation inspections and ensure compliance with all regulatory requirements.
- Maintain detailed records of installation activities, resource usage, and project timelines.
- Prepare regular status reports for senior management and document processes for continuous improvement.
- Identify opportunities for process improvements and efficiency gains.
- Stay up to date with advancements in communication and connectivity technologies and integrate new solutions as appropriate.
- Ensure vendors comply with contractual agreements, legal obligations, and industry standards.
- Conduct regular performance evaluations of vendors and resolve any issues promptly.
- Foster strategic vendor relationships to encourage innovation and cost reduction.
- Proven expertise in managing communication and connectivity systems installations.
- Strong leadership, problem-solving, and technical troubleshooting skills.
- Excellent communication and interpersonal abilities for effective client and team engagement.
- In-depth knowledge of telecommunications regulations and industry standards.
- Occasional travel between company sites.
- The work environment may vary between office settings and client locations.
