- Responding to customer product and price enquiries by phone and email, ensuring a professional and helpful service
- Keeping the company websites updated with current products, images and pricing information
- Processing customer orders with suppliers, tracking order progress and maintaining accurate system records
- Managing and updating the in-house price comparison portal daily
- Assisting with social media content and engagement to grow the company’s online presence
- Checking and recording invoices in Sage and providing after-sales support, including resolving complaints and supply issues
- Previous experience in a similar role, such as Sales and Finance Administrator / Sales Administrator / Finance Assistant / Accounts Assistant / Sales Assistant / Customer Service Advisor
- Strong communication and customer service skills with a confident telephone manner and ability to handle complaints
- Confidence in multitasking, working to deadlines and adapting to change
- Ability to commute to Romsey (own transport required)
- Proficiency in Excel and Sage (or similar systems) with experience in order processing
- Staff discounts on home products
- 24 days holiday plus bank holidays
- Nest pension scheme
- Free onsite parking
- Career development opportunities in a family-run business
- To work alongside a tight-knit team where your contributions are valued