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We have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary basis in Romsey!
Role: Customer Service Advisor
Hours: 8.00 to 16.30 or 9.00 to 17.30
Start date: 02/09/24
Pay: 11.64ph
Temporary for 4 - 8 weeks
The ideal candidate:
- Great telephone manner and customer service skills.
- Previous complaint handling experience, and the ability to remain calm in difficult situations.
- Working as part of a team and supporting colleagues.
- Good IT skills including email and Microsoft systems.
- Able to solve problems and make logical conclusions.
- Can communicate effectively verbally and in writing.
Role:
- Dealing with incoming calls and emails from customers.
- Maintain follow up contact with customers regarding their products.
- Complaint handling - chasing customers orders, refunds and provide product knowledge.
- Support other departments in line with business requirements.
Benefits:
- Remote or hybrid working after 7 weeks of training in the office.
- 29 days of holiday including bank holidays.
- Free gym membership.
- Regular team incentives and days out.
- Free on-site parking or a short walk from the train station.
- Employee Assistance programme.
INDCP
