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The Customer Service Advisor will be responsible for delivering exceptional customer support by managing queries, resolving concerns, and ensuring a smooth customer experience. This role requires strong problem-solving abilities and a customer-first approach.
Client Details
Our client is a reputable and customer-oriented company dedicated to providing outstanding products and services in Romsey. With a strong industry presence and a commitment to excellence, they have built a loyal customer base and a positive working environment. They value teamwork, innovation, and continuous improvement.
Description
The key responsibilities for the Customer Service Advisor role are:
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products and services.
- Resolve customer issues in a timely and professional manner.
- Process orders, returns, and account updates.
- Work closely with internal teams to ensure customer satisfaction.
- Maintain up-to-date customer records and documentation.
- Identify opportunities for service improvements and efficiency's.
Profile
The successful candidate for the Customer Service Advisor role is someone with the following:
- Previous experience in a customer service role.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Excellent problem-solving and multitasking abilities.
- Proficiency in Microsoft Office and CRM systems.
- A proactive and positive attitude towards customer service.
Job Offer
The candidate for the Customer Service Advisor role will receive the following:
- Competitive salary and benefits package.
- Opportunities for career development and training.
- Supportive and friendly team environment.
- Modern office facilities with free parking.
- Company events and incentives.
This is an excellent opportunity for a motivated individual to join a growing company and make a real impact in customer service.
