- Handle a wide range of commercial insurance claims, including larger and more complex cases.
- Work closely with clients, insurers, and third parties to achieve the best possible outcomes.
- Provide mentoring to junior colleagues and help drive continuous improvement across the claims function.
- Identify trends, analyse claims data, and support clients with risk mitigation strategies.
- Attend site visits and produce clear, well-presented reports.
- Strong commercial insurance and claims knowledge (brokerage experience essential).
- Excellent client relationship, negotiation, and communication skills.
- Confident working independently in a fast-paced, hybrid environment.
- Compassionate and professional when supporting clients during challenging situations.
- GCSEs in English & Maths (A-levels/CII/CILA desirable).
- £45,000 plus company benefits
- Hybrid working and multiple office location options (Southampton, Farnborough, Reading, or Alton)
- Supportive, collaborative culture with clear career development opportunities