Sales Administrator

Job Title: Sales Administrator

Job Summary:Now Storage Ltd are looking to add to their already established & knowledgeable team to ensure that that can continue to meet their future growth plans. They are looking for a Full Time Sales Administrator to join their close knit team working in a relaxed working environment.

Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, we want to hear from you!

Responsibilities:

Client Service: Assist existing and new clients over the phone, understand their needs and wants, and establish a good working relationship. Respond to all client enquiries, emails, and phone calls in a timely manner.

Sales:

• Maximize occupancy of the storage locations, meet sales targets, and drive sales.
• Make contact with customers, ensuring all enquiries and contacts are properly handled and the database is maintained.
• Help achieve a high enquiry conversion, and drive to achieve the agreed targets.
• Your sales strategy will be entirely driven by good customer service first and foremost.

Requirements:

Hard Skills:

• Sales Ability: This is a key requirement as the role involves selling storage units and possibly other products, e.g. parking, store-protect, add-ons.
• Typing: Ability to type cleanly and at a good pace.
• Microsoft Office: Proficiency in Outlook, Excel, Word
• Self-Storage Management Software: Familiarity with specific software used in the self-storage.
• Telephone management: Demonstrate good communication skills over the phone.
• Google & Website Reviews : Response and requesting responses
• Pricing: Update prices on site facility management software
• Availability check: Available units report, checking the database is up to date

Soft Skills:

• Customer Service Skills: Ability to interact with customers effectively and handle their storage needs.
• Trustworthiness: As you’ll be dealing with customers’ personal belongings, trustworthiness is crucial.
• Attention to Detail: This is important for managing inventory, maintaining the facility, and understanding customers’ needs.
• Calm and Collected: Ability to handle stressful situations or customer complaints.
• Great Attitude: A positive attitude can help attract and retain customers.
• Accountability: Taking responsibility for one’s actions and decisions.

Other Requirements:

• Study Best Practices: Sales and customer-service practices are always changing.
• Demonstrate initiative, creativity and problem-solving skills in a fast-paced environment
• Listening Skills: Pay attention to what people say and need. The better you listen, the better you’ll be able to offer a good solution to your customer.
• Ask Good Questions: If you ask good questions, people will feel as if you know what you’re talking about.
• Adhere to company policies and procedures: comply with relevant laws and regulations.
• Working location: Work in the office
• Communicate effectively with team members and managers via phone, email and chat.

If you believe you have the skills and experience to excel in this role, we would love to hear from you. Apply today and join their team!

Weekend Work is essential and you will be part of a small team working a rota across the month. Requirement is working 1/3 Weekends

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Are you willing to commute to Ross on Wye - HR9 7TF

Experience:

• Sales administration: 2 years (required)
• Administration: 2 years (required)

Licence/Certification:

• Driver Licence & Access to own vehicle (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person