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Job Summary
The psychological Services manager is responsible for the leadership and management of the psychological services team. The role is to ensure delivery of services, optimising utilisation within the team, in line with our robust clinical and operational standards.
This role is Hybrid / Homebased with some travel to Warrington HQ, PAM clinics and client sites
Key Accountabilities & Responsibilities
Ensure all of the team are reaching their daily billable hours, reviewing this on a daily, weekly and monthly basis.
To drive performance and productivity across the psychological services team to deliver the highest level of support to all our service users in a timely manner.
Line management of your team including: absence management; HPP monthly one-to-one line management and annual reviews.
Monitoring the quality of therapists work through PAM Listen feedback and complete monthly audits, providing qualitative in the moment coaching to maintain and enhance the quality of service to our clients.
Duty manager responsibilities including: oversight of risk and safeguarding concerns; liaising with operations team to deliver a responsive service to the clients; answering queries from therapists, clinical support and clients.
Data analysis and reporting of service delivery, in line with individual and departmental goals.
Providing leadership, support and guidance to the team of therapists that you will manage.
Attendance at client meetings as required.
Investigating complaints on behalf of the Head of Psychological Services.
Identify knowledge gaps and improvement within the team, to be able to develop and delivery of training whilst working with PAM Academy to meet our training needs.
Encouraging and developing best practice within your team.
Involvement with recruitment and induction of new starters
Supporting and coaching new starters during their probation period including reviewing their reports.
Attending management briefings and meetings.
Organising and facilitating monthly team meetings.
Additional tasks as discussed and agreed with the Head of Psychological Services.
Responsible for your own caseload proportionate to management time
Skills, Experience & Qualifications
Postgraduate diploma in counselling, psychotherapy, CBT or equivalent.
Minimum of two years postgraduate experience working in counselling, psychotherapy, CBT or equivalent.
Member of BACP/ BABCP/NCS either accredited or working towards.
Clinical supervisor desirable.
Experience of safeguarding and managing risk with client groups.
Strong management and organisational skills.
A clear and confident verbal and written communicator.
IT literate with MS Windows, ability to quickly learn inhouse systems and a competent typist.
Benefits
- We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
- 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
- Life insurance scheme valued at 4x your annual salary
- Income protection
- Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
- Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
- Long service rewards
- Flexible Working Hours
- Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
- Support with training and development
- Group Income Protection
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
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