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Customer Support Administrator
Starting salary of £21k - £24k pa dependent on skills and experience + Benefits
Rotherham – office based – free on-site parking
Permanent, Full-time Monday to Friday – 9 am -5pm
What is offered
- Starting salary of £21k - £24k
- Pension contributions
- 22 days holiday, plus stats
- Additional Birthday Holiday
- Great working environment
- Easily accessible by bus
Job Description:
Marsden is a well-established and fast-growing manufacturer of professional weighing equipment, located in Rotherham.
We are now looking for an ambitious and experienced Customer Support Administrator to join our friendly team, responsible for providing support to customers via the telephone and electronically, where focusing on the customer is key.
The Role
- Assisting the team with the Sales, Technical and Service Email Inboxes
- Answering incoming telephone calls from customers
- Providing product information
- Processing quotations, pro forma invoices and confirming lead times
- Adding customer information to Sage and internal CRM system
- Making outgoing calls to customers to clarify and provide information about products and services
- Processing orders, including dealers, end users, NHS, Export and website
- Resolving customers queries
- Following up quotes and pro forma invoices with the customer
- Assisting External Sales Managers as required
- Reporting to the Sales Manager
The Candidate
- Experience in Customer Support Administration desirable, product training will be provided
- Excellent written skills
- Professional and friendly telephone manner
- General IT competence and experience of Microsoft Office products
- Knowledge of Sage and CRM advantageous, though training will be given
- Strong team player, who can also work on their own initiative
- Good timekeeping with a flexible and positive approach to work
If you would like to apply for this role, please forward you CV preferably in Microsoft Word format to us, including your full address, email and contact number.
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