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Rotherham
Customer contact centre information clerk
Customer Support Executive

Customer Support Executive

Big Fish Little Fish

Posted a day ago, valid for a month

Rotherham, South Yorkshire S60 1LD, England

£22,000 per annum

Full Time

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Sonic Summary

The position of Customer Support Executive involves handling inbound customer calls and providing support, as well as responding to Live Chat messages.
Candidates should have a background in customer support and possess excellent communication skills, with a salary of £25,000 per year.
The role requires logging enquiries and maintaining company information in compliance with data protection regulations.
Applicants should ideally have at least 1-2 years of relevant experience and demonstrate strong organisational and numerical skills.
Proficiency in Microsoft Office, particularly Excel, is desirable, along with an understanding of the energy market.

Customer Support Executive

Handling inbound customer calls and providing customer support

Responding to website Live Chat messages

Logging enquiries, notes and documents onto relevant CRM systems

Maintaining company information in line with the general data protection regulations

Managing incoming meter readings

Customer query administration

Working on small projects provided by your Manager

Adhering to internal processes and completing actions within company time frames

Gaining recognition for Dyce Energys services through customer surveys and reviews

Liaising with suppliers regarding Customer Queries

Attending regular Team Meetings

Inbox Management

Essentials

Professional telephone manner

Organisational skills

Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook

Numerical literacy

Excellent communication skills

An ability to build rapport

Punctual

Trustworthy

Confident

Energetic attitude

Committed

Hardworking

Desirable

Advance user of excel with VLOOKUP knowledge

An understanding of the energy market

Customer Support Background

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