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W Talent are supporting a cutting-edge industrial technology business based in South Yorkshire on a brand new role to find a dedicated Technical Customer Manager. This exciting and growing business is focused on revolutionising multiple sectors including Automotive, Motorsports, Bio-gas and wider renewable industries, with products that support high levels of service improvement. With a mix of highly advanced technology, data support and supporting a more sustainable future this business is predicating high growth in 2025 and this new role supports that journey
Job Role
W Talent are seeking a Technical Customer Manager to lead this new function for the organisation based in South Yorkshire. The Technical Customer Manager will be focused on growing this department and ensuring the seamless installation and use across the range of products. The role will support a diverse global customer base providing training, troubleshooting, web support and project management for installation processes.
This role offers the opportunity to work in a hybrid way and will have occasional travel depending on customer needs. The successful candidate will bring experience in supporting technical products and thrive in a role that combines customer interaction, technical expertise, and customer process improvement.
Key Responsibilities
- Ability to support and improve a growing business across the whole customer journey
- Lead customer support during installation and beyond, delivering a first-class aftersales service.
- Provide training on product installation and usage, both remotely and on-site.
- Develop training and instructional materials to enhance customer self-sufficiency.
- Manage the Helpdesk, ensuring timely resolution of customer queries and issues.
- Collaborate with internal teams to drive process improvements and enhance customer satisfaction.
- Identify opportunities for upselling and account development, supporting the Sales team.
Skills and Experience
- A technical qualification would be advantageous but not necessary
- Experience in service/field installations of technical products is required
- Strong interpersonal skills to engage all internal stakeholders is essential.
- Proactive and flexible approach to problem-solving.
- A passion to deliver first class customer support
- A keen interest in commercial and industrial equipment.
- Proven customer-facing experience, ideally in technical environment.
What's on Offer
- Base Salary between 55,000 and 60,000 depending on experience
- Opportunity to grow and own your own department
- Hybrid working conditions
- Further benefits including a bonus structure and health care package
